Refund Policy
Our unyielding policy at PhotoPanda is Absolutely Guaranteed. Every time. Any reason. Or we will make it right.
If you are not 100% satisfied with your order, we will offer a 100% refund.
Order Upgrades
If you're not satisfied with the box size you ordered (too big or too small), we would love to help you find the correct size. Please tell us which box would suit you best, and we will send out the new size for only the cost of the upgrade. No restocking, reshipping, or other fees!
You can upgrade to a larger box size from your Order Status page at any time. You can find the link to your Order Status page in any of the emails we've sent you.
For other order adjustments, please Contact Us.
Refunds
If you changed your mind about photo digitizing or are unhappy about the service you've received, we will generally offer a full refund to your original payment method according to the policies in our Terms and Conditions.
The one exception to our generous refund policy is if your scanned and completed order did not follow the guidelines in our Photo Requirements and paper one-sheet provided with your initial box. In this case, we will offer a partial refund of 50% of the order total.
Please be aware:
- If your order has already been completed, initiating a refund will remove your photos from the PhotoPanda Cloud Vault Backup. You will no longer have access to you digital photos online.
- We will no longer be able to accept new orders from your address once a refund has been initiated.
- Refunds cannot be made to a different payment method than the original payment method.
- We cannot reimburse shipping costs you've paid to send your photos to us.
Please reach out to [email protected] to initiate a refund. Please include your order number and "Refund Request" in the subject line of your email.
We always strive to improve ourselves, and would appreciate knowing the reason for a refund (although this is not required).
The refund will appear on your bank statement within 5-10 business days.