Frequently Asked Questions

Photo Groups is an optional paid add-on for your order. If you have purchased the Photo Groups add-on, you can separate stacks of at least 60 photos using bags or rubber bands. We preserve these groupings digitally by creating different folders for each group. These titled folders will appear on both your USB thumb drive and Cloud photos. Our system reads the group title to add Locations and Dates to your new digital photos. If Reverse Scanning is enabled, we also check the backs of photos for more handwritten information to enhance these tags. See below for more information. Without our Photo Groupings add-on, we cannot guarantee any chronological order you create will be preserved. Group Requirements Groups that do not follow these guidelines may be skipped or combined. Each group must be at least 60 photos (about a 1/2 inch stack). The photos inside each group must be sorted by size, from smallest to largest. Each group must have a title. Titles can be written on a sticky note/index card or on the bag/envelope. Titles can anything, from " A " to " bag 1 " to " Mary's Wedding 1992 " . Titles will be converted to ALL UPPERCASE for compatibility. Titles cannot be longer than 30 characters. A forward slash '/' will be replaced with a dash character '-'. We do not guarantee the order of photos within groups. Groups must follow the photo preparation guidelines. Differently sized photos can be grouped together, we just ask that the group you create has the sizes stacked from smallest to largest. If there are a handful of Groups that are smaller than 60 photos, that is generally fine. When scanning we just check that the majority follow this rule. Photo Group Tagging Just separating your photos is a huge boost to organization, but we also sprinkle in some magic to enhance your Photo Groups. Here is how it works: Simple Title Recognition : When we scan a Photo Group, our system reads the title for Date and Location information. Let's say you have a Photo Group titled " July 1991 Tampa Reunion ". Our system understands that ' Tampa, Florida ' is the place where the photos were taken and ' July 1991 ' is the year and month. Extended Reverse Scanning: We automatically check the backs of your photos for more handwritten information and add this to the photo's tag. This is great for more exact dates or locations that only apply per-photo. Automatic Memory Tagging : We add all these neat details to your digital photos. It's like writing on the back of a printed photo! In the example above, your photo would now have a digital tag showing it was taken in Tampa, Florida, in July 1991 . This process makes it easier for you to find your photos later. You can look up photos by the place they were taken or the year, just like flipping through an old photo album, but on your computer. It also helps you remember when and where your cherished memories happened. Photo Group tagging is compatible with most Photo apps, like Apple Photos, Google Photos, and Samsung Gallery. FAQs Q: Do I need to purchase Photo Groups for each Cavernous Crate of my order? A: No, having the Photo Groups add-on applies to your entire order, regardless of how many boxes you have. Q: How much is Photo Groups? A: The add-on fee for Photo Groups depends on the service you choose. It's typically a 30% additional charge on top of the base box cost. For our Bring Your Own Box program, Photo Groups is an extra $0.03 per photo.

Our scanning process utilizes a sharp 600 DPI resolution and 24-bit color depth to ensure your digital photos are high-quality and long-lasting. Digital File Format (.JPG) After scanning, your digital photos are resized to a maximum of 3000 pixels on the longest side and saved as compressed .JPG files. This format reduces file size without significant loss of visible image quality. Uncompressed .TIF files are available upon request, but may take several extra days to upload. File Names Your scanned photos are named sequentially in the order they were digitized. If we scan the back of a photo, that scan is saved as a separate file with the extension "+back" added to the filename. This keeps the front and back of the same photo files grouped together while remaining distinct files. In your Cloud Vault Backup and on your USB flash drive, your photos will be listed with filenames like these: Photo_0001.jpg Photo_0001+back.jpg Photo_0002.jpg ...

These are the steps we take to make excellent digital archives of your photos: You pay a flat rate for one of our prepaid Mail-In packages. We will send this package to your address. Place as many photos you can fit into the package. Take the box to the US Post Office or have it picked up from your doorstep for free. We will confirm over email that your photos have arrived safely. Scanning will take between 3-25 business days, or 1-6 weeks. This large window helps us when things get busy, but most orders are completed within 10 business days. We send you a link to your photos in our Cloud Vault Backup. This link never expires, and you have unlimited downloads indefinitely. Your photos are shipped back to you for no extra charge.

Our magic enhancements automatically fix scratched, faded, and yellowed photos. We provide both the Original and Enhanced versions side-by-side so you can choose your favorite. Some photos might be sent in sideways or upside down. We automatically rotate your photos when scanning. All enhancements are available for  free with every order . Find more magic enhancement examples on our website . Enhanced photos are saved separately from the Originals (in those respective digital folders) on both the USB flash drives and your Cloud Vault Backup link. Additionally, all PhotoPanda scans are automatically rotated from sideways or upside down to their correct orientation. You only need to send your photos as big face-up stacks.

We estimate the number of photos that fit in each box based on the most common 4x6 inch photo size. However, we can scan many different sizes, including Polaroids. Acceptable Photo Dimensions: Minimum: 2 x 3 inches Maximum: 8.5 x 15 inches, and 0.5mm thick Photos that are too large, too small, too thick, or oddly shaped cannot be scanned. We will try our best to scan folded cards or papers, but cannot guarantee the scan quality. We are unable to make exceptions to these photo size limits. Media Types We can scan any type of photograph as long as it is cardstock thickness or thinner (Polaroids are acceptable). Media Types We Do Not Digitize We do not digitize VHS tapes, camcorder cassettes, negatives, 35mm slides, reel-to-reels, DVDs, CDs, or transparencies. Fragile Documents (Not Recommended) We can scan newspapers, letters, handwritten notes, holiday/birthday cards, certificates, and documents, but do not recommend it due to their fragile nature. Our scanning process is optimized for photos, not documents. Photo Organization Photos cannot be scanned in albums or on album pages. Please remove photos from envelopes and bags (unless you have ordered Photo Grouping). Required Photo Organization ✅ Organize by Size: Stack all 4x6 photos together, then 5x7 photos, and so on. ✅ Face Up: Ensure each photo is visible and facing up. ✅ Flatten Photos: Each photo should be as flat as possible. You do not need to rotate photos before sending. We will rotate them as needed during scanning. Additional Requirements For more detailed information, please see our full requirements page . We recommend cleaning your photos of loose dust or debris before sending, as this can cause streaking and discoloration in scans. Organizing photos by size is required. Prohibited Items: Remove all staples, adhesives, paper clips, tape, loose plastic photo covers, glitter, or glue residue from your photos. Remove photos from album pages, envelopes, and bags (unless you are using Photo Grouping). Photos with rounded or trimmed edges and non-rectangular shapes are generally acceptable. Non-rectangular photos may not be perfectly oriented after scanning. Photos that do not meet these requirements will be skipped during scanning without notification. If you are missing photos after receiving your order back, please double-check that they met these requirements.

All our shipping services are prepaid and completely free of charge! We also return your original physical photos at no extra cost. Shipping Speed and Carriers While speeds and carriers may vary depending on order size, we generally follow these guidelines: 1. Initial Box Shipment To You: For most services, your initial box is shipped via the United States Postal Service (USPS) and typically arrives within 1-5 business days. 2. Sending Your Photos To Us: All prepaid inbound shipping for you to send photos to us is through the United States Postal Service. USPS offers convenient services for our customers, such as package pickup directly from your doorstep. These packages usually arrive at our processing center within 5 business days. We schedule package pickups twice per week and check-in photos to our lab the following day. 3. Returning Your Photos To You: After scanning is complete, we typically return your photos using USPS Ground Advantage. In some cases, we may use UPS Ground or SurePost. Your photos should be delivered within 2-7 business days after your order is completed. You have the option to add Signature Confirmation for this return shipment for an additional fee. This ensures your photos are delivered directly into your hands. Return shipping is always free. Requesting Alternative Shipping Options We do not currently offer express shipping as a standard option. However, if you need to modify the shipping for any stage (sending the initial box, sending photos to us, or return shipping), please contact us with your order number and your specific shipping request. Examples of requests include (but are not limited to): Using a different carrier (USPS or UPS) for shipping. Changing to a faster shipping speed or priority service. Holding your returned photos until you return from vacation or move. Requesting that we discard your photos after scanning instead of returning them (no-return). We are flexible with our shipping methods and will do our best to accommodate your needs or ensure your photos arrive safely each time. Shipment Safety While almost all photo shipments to and from our lab arrive without issue, PhotoPanda cannot be held responsible for materials lost, damaged, or compromised during shipping or the scanning process. We strongly recommend that you: Keep backup copies of all your photos and materials. Use our provided, reliable, and insured shipping methods when sending any materials. Securely tape all packages, even when we do not provide tape (such as with our Free Welcome Kit). Obtain a drop-off receipt from the US Post Office when you send your package. Please Note: For timely processing and to ensure your prepaid shipping labels are valid, please ship your box to us within 12 months of your order date. Prepaid labels expire one year after the order is placed.

Access your digitized photos anytime with our secure Cloud Vault Backup . Enjoy unlimited downloads and expert-level protection, ensuring your photos remain accessible for 30+ years on any device. After scanning, all your photos are automatically available in this secure online portal, where you can easily view and share them! Click here for an example of our Cloud Vault Backup you would receive. Viewing Photo Backs If you selected Reverse Scanning, the backs of your photos can be viewed with a single tap or click on the photo. You can also display the back side by clicking the "Show Back" button at the top of the screen. Sharing Your Online Photos Cloud Vault Backup shareable links can be sent to anyone and include unlimited downloads. These links are emailed to you after scanning is complete, so there are no usernames or passwords to manage. You can read more about how we guarantee your photos will last this long in the cloud . Guaranteed "Forever Online" Access Our "Forever Online" Cloud Vault Backup is provided free of charge indefinitely. We guarantee access for a minimum of 30 years from your order completion date, but we intend to maintain these backups for many decades beyond that. How can we guarantee forever access? We own our servers. We own and manage our own server hardware, giving us direct control over the entire infrastructure. Unlike services that partner with large cloud companies, we do not require ongoing revenue to maintain server operation. A portion of your initial scanning fee is invested to cover future operational costs. Redundancy Systems: We implement redundancy systems to protect against hardware failure and enhance system resilience, ensuring consistent photo availability. State-of-the-Art Security Measures: We prioritize security with strong encryption methods for data both at rest and in transit. Combined with strict access control policies, our Cloud Vault Backup is robust against unauthorized access and data breaches. Photo Deletion To delete a specific photo or completely remove all your photos from the Cloud Vault Backup, please contact us.

PhotoPanda's scanning services are sold by the box. Each prepaid box is all-inclusive, meaning we will scan as many photos as you can fit inside. We can scan any photos that fit within the box, provided they meet our Photo Requirements . Our photo count estimates are based on standard 4x6" photos. The actual number of photos you can fit may vary depending on the size and organization of your photos. Photo Scanning Boxes Every service package includes free insured shipping both ways, 600 DPI scanning, and industry-leading AI enhancements. Please see below for a list of our scanning packages. To customize and place your order, please visit our website . All payments must be securely placed through our website at this time; we cannot accept orders via email or phone. Small Starter: Free envelope, 40+ 4x6" photos. Max photo size 5x7". Does NOT include a free USB. Bear Box: $195 9x6x1.75" package, fits about 400 photos. Max photo size 5x9". Perfect Parcel: $295 12x9x2" package, fits about 900 photos. Max photo size 8.5x11". Cavernous Crate: $495 12x11.75x5.5" package, fits about 2,700 photos. Max photo size 8.5x11". Cavernous Crates x2: Bulk discount - 2 Cavernous Crates for $795, fitting approximately 5,400 photos total. Max photo size 8.5x11". Cavernous Crates x4: Bulk discount - 4 Cavernous Crates for $1095, fitting approximately 10,800 photos total. Max photo size 8.5x11". You can get $100 off your first PhotoPanda order using coupon code FIRST100. Large / Small Orders For larger orders, we recommend purchasing multiple Cavernous Crates at $347.50 each. For smaller or in-between sized orders, we suggest choosing the next size up. Contact us for potential discount codes if your photo count falls strictly between package sizes. Addons Enhance your digitized photos with our add-on items. USB Flash Drives: One free USB drive is included with every paid order. Additional USB drives can be purchased for $12 each. Photo Frames: Modern and sleek photo frames, perfect for displaying your cherished memories digitized through our photo scanning services. $165 each. Photo Groups: We digitally preserve your photo groups. Separate photos into groups using bags or rubber bands. Add-ons can be purchased at any time on your Order Status page. If your order has already shipped, add-ons will be mailed separately.

Unfortunately photos are often mixed around when mailing, and we reorder photos based on size . However, if your photos are roughly the same size and packed tightly together they will likely stay in the same order you sent them in. We still cannot guarantee any chronological order you create is preserved when scanning. By focusing our energy on bulk photo scanning we can keep prices as low as possible for those who just want a treasure trove of their memories.

We do not scan entire albums, scrapbooks, framed photos, or artwork/paintings. Our process requires each photo to be sent in individually for better handling, scanning, or digitization. Photos cannot be glued to a page. These generally become separated during the scanning process and jam the machines. Remember, photos should not contain problematic glue residue, staples, or paperclips when sent in. Please refer to our full requirements page for more information.

The holiday season is PhotoPanda's busiest time of the year. To have your photos scanned and returned in time for Christmas, please send us your photos by the following dates: 12/04 for normal orders. 12/12 for Priority orders. The deadline for all holiday scanning has passed. We cannot provide any guarantee orders will be completed in time for Christmas, 2024. Your photos must be marked as in-transit by the USPS by the dates above. Any orders shipped after those dates will be based on our current capacity and may not be completed in time for the holidays. Customer Service Hours PhotoPanda staff are given extended holiday breaks. Customer service by chat and email may be unavailable from December 21st to January 3rd.

We do not digitize 35mm Slides, Transparencies, or Film at this time. Our service is geared toward high quality photo print scanning and digitizing.

It is very important to keep your photos safe in shipping. We have some key recommendations to ensure your treasured memories stay safe: Ensure the box you've packed is as dense as possible. This prevents photos from slipping around during shipping. Pack as many photos as you can. Fill the remaining space with crumpled paper or other packing material. Use the provided foam to protect your photos by creating an soft, outer layer around them. Tape the box securely. We provide secure packing tape strips with each box. Peel the backing off the tape strips and seal the package on all sides. As long as the box can be taped down on all sides, it will be fine for mailing.

For most orders, scanning is completed within 10 business days (approximately 2 weeks) after your photos arrive at our lab. Please note that during peak seasons, order completion may take up to 6 weeks. Rush Orders If you require faster service, we offer a Priority Scanning option . This guarantees your scanning will be completed within 5 business days. Priority Scanning can reduce the entire PhotoPanda process timeframe from a potential 8 weeks down to just 2 weeks. Time Limit Organize your photo collection at your own pace! You have a full year (365 days) from your purchase date to send in your photos to us. We will be ready to scan them whenever you are.

There is really no limit. Our one requirement is the photos must fit into the package we send you. We don't charge per photo.

Yes, with all of our services we mail back your photos for free after scanning.

For the most secure mailing option, we strongly recommend getting a drop-off receipt from a US Post Office. PhotoPanda cannot be held responsible for packages until they reach our lab. No, the USPS will pick up your photos right from your doorstep for free! Go to https://usps.com/pickup/ to schedule a pickup at your convenience. The package type is “Returns”. Please only do this if you can hand it to your mail carrier directly, or if you feel comfortable leaving the package outside your front door for several hours. If your photos are in an envelope or small box it may fit inside your mailbox. Some UPS Stores or Postal Annexes also take USPS packages.

The issue with the blank photos is likely one of these problems: You're seeing the backs of the photos. If your order had Reverse Scanning enabled, we scanned the backs of most photos you sent us. If you're seeing a mostly white image, this is probably why. The USB we sent got corrupted. If the images have errors, are pure black/gray, or are not showing anything, it's more likely the USB flash thumb drive is bad. We would be more than happy to send a replacement. If you think you have a broken USB, please contact us with the photos in particular that are showing issues. Typically they have a filename like Photo_N.jpg. This information would help us determine the best solution for you!

After placing a PhotoPanda order, you are sent an email with a button to your Order Status Page. Here, you can effortlessly manage key aspects like: Change shipping or return addresses. Check shipment tracking information and delivery dates. Toggle Auto Enhancements and Reverse Scanning. Leave a note to our scanning technicians. Get the private web link to view your Cloud Vault Backup. Automatically cancel your order (if available). Purchase additional USB flash drives or Digital Frames. Add Photo Grouping to your order. ...and much more! All this can be done without having to wait for a customer service agent to help. Take control of your Photo Scanning with these straightforward options, all in one convenient location! Please refer to any email from PhotoPanda for the link to your Order's Status page. Purchasing Add-Ons If available, you can purchase add-ons and upgrades directly from your Order Status Page. After making the purchase, you'll receive a receipt for any order changes. These changes will be visible immediately online and in our internal system. You do not need to update the label inside your photo box to reflect the new services.

Customers purchasing the Large Cavernous Crate box can gather the box(es) from your local US Post Office for free. All smaller services must use the box we provide. The Cavernous Crate is equivalent to the USPS Flat Rate Large box. Please contact our lovely support team after purchase so we can send you a free prepaid shipping label to print out and attach.

We do not allow photo drop-offs at this time. Our process is currently set up to be entirely mail-based for the convenience and safety of all our customers. We provide prepaid, insured packages for you to send your photos in, and we take great care to ensure they are handled safely and returned to you in the same condition they arrived. Plus, our packages come with a tracking label, so you can monitor your photos' journey to us and back. We're based in Temecula, CA. We appreciate your understanding and assure you that we'll do our utmost to take care of your precious memories.

Photos are reverse-scanned for free! This digitizes handwritten notes and printed timestamps. You can turn off Reverse Scanning for your order when configuring your service before checkout on our website. Photos sent using our free Small Starter are always reverse scanned.

Of course! Please visit your order status page sent by email, or contact us at [email protected] with your order number. We can change the address we send the photos back to, or dispose of them entirely for you.

Also known as USB keys, USB sticks PhotoPanda USB flash thumb drives come pre-loaded with all your scanned photos! The USB is made of stylish walnut wood with a protective wooden case. Easy plug & play for computer viewing, editing, or sharing. We include (1) one USB drive with every paid scanning service. Additional USB drives can be purchased on our website or on your Order Status page. The size of the USB drive is either 16GB or 32GB, and is always capable of holding all of your scanned photos on one drive.

Designed to beautifully display your cherished memories, this sleek and modern photo frame is the perfect complement to our photo scanning and CD/DVD digitization services. Your PhotoPanda digital scans are preloaded onto the frame so you can enjoy your photos right out of the box. You can also easily add new photos to your collection via the mobile app. High-Quality Display:  Enjoy your favorite photos on a stunning 10.1" high-resolution screen, ensuring that your memories are displayed with vibrant colors and crisp details. Easy-to-Use Interface:  Navigate your digital photo collection effortlessly with an intuitive user interface, allowing you to customize slideshows, photo transitions, and playback options. Elegant Design:  Add a touch of sophistication to your home or office with our sleek and modern digital photo frame, designed to blend seamlessly with any décor. Effortless Connectivity:  Your PhotoPanda digital scans are preloaded onto the frame, so you can enjoy your photos right out of the box. You can also easily add new photos to your collection via the mobile app, USB drive, or SD card slot. Perfect Gift Idea:  Surprise your loved ones with the gift of memories, beautifully showcased on our digital photo frame. It’s the perfect present for birthdays, anniversaries, or special occasions. Enhance your digital photo experience and transform your space with our 10.1" digital photo frame. Order now and bring your memories to life in vivid detail, creating a dynamic and personalized atmosphere in your home or office. Must be plugged into the wall to operate. Not battery powered.

With Priority Scanning, we will guarantee your photos are scanned within 5 business days after they arrive at our lab. It is currently priced as a 20% add-on fee. Your photos must be sent to us within 15 days of purchase, otherwise we cannot ensure the 5 day turnaround time. This gives you over a week to pack and ship your photos. We often give long vacation times for all our staff and need to plan around all the priority orders. Priority Scanning can turn the entire PhotoPanda process from 8 weeks to 2. If you're placing an order today, we cannot guarantee a turnaround time of less than 2 weeks. For the absolute fastest service, we recommend using your own box to send us your photos. You can read more about our 10-Day scanning here .

We are confident you'll love our photo scanning service. If you are not completely satisfied with your photo preservation experience, we guarantee a full refund. If our service isn't the most comprehensive and secure photo preservation experience you've ever had, we'll refund every penny—and you keep everything. To start a refund under this Money-Back Guarantee, please contact us . You can reach us using your order confirmation email or by providing your order number. We will process your refund to your original payment method within 3 business days. Guarantee Exceptions Please note the following exceptions to our Money-Back Guarantee: Refunds can only be issued to the original payment method used for the order. Refund requests must be made within 365 days of the original order date. We are unable to refund any shipping costs you paid to send your photos to us. Click here to read our full refund policy.

The Bring Your Own Box program is a little different than our prepaid services. The policies here apply only to the Bring Your Own Box program. Using your own box is a great way to save time and get the perfect fit. We'll scan any photo you mail us, as long as it follows our  photo requirements . You can use any size box or envelope to mail your photos, in as many shipments as you'd like. BYOB Pricing You will be billed a flat $195, plus $0.15 cents per photo after scanning is complete. The $95 fee covers any number of boxes you ship. For larger orders, we still recommend using our Cavernous Crates for the best possible rate. BYOB Shipping The shipping to PhotoPanda is  not included . You will be responsible for shipping your box(es) to us. We recommend using an affordable and trackable shipping method like  USPS Ground Advantage . Priority Mail, UPS, or FedEx are also good options. Return shipping, when we send back your originals,  is still free . BYOB Processing After completing your purchase, we will send an email with a packing slip to print out. The slip ensures the photos you send are associated with your online order and shows our mailing address to ship to. Please include this page inside any box you mail. Photos The majority of the items (>90%) must be photo prints or instant photos (Polaroids). Please only include a handful of notes, cards, or documents. PhotoPanda does not scan slides, negatives, or transparencies. You do not need to know the exact number of photos you have before sending them. We will count them for you and bill you after scanning is complete.

At PhotoPanda, we're dedicated to the well-being of our team. Each year we issue a bold, month-long vacation for all staff. This year our company-wide break is being taken from June 8th to July 10th. Thank you for your patience and understanding as we prioritize the health of our team, allowing us to maintain the quality and care you expect from us year-round. What's Being Paused Here’s what to expect and how it might impact you: Shipping : There will be no shipments of PhotoPanda boxes or products during the break. If you place a pre-order, please expect a delay until our operations resume. Scanning : For customers using our scanning services, please note that we will not process any new scanning jobs during the vacation period. Any items received during our closure will be safely stored and processed once we return. Customer Service : Our customer service operations will also be on hold. We'll have limited emergency support and automated assistance, but most service requests will be addressed after the break. I need to change something about my order, what can I do? We offer a self-service portal where you can manage your order online. Your Order Status Page can be found on any confirmation email we've sent. Through your Order Status Page you can: Cancel and automatically refund orders. Upgrade your scanning box to a larger size. Update your shipping or return address. Mark your order as " Priority Preferred ", which will place your order at the front of the line when we return. Purchase additional add-ons like USB flash drives, Digital Frames, or Signature Confirmation. Track all packages, including the empty boxes we send you and the Photo Boxes you ship to us. Write general notes to our scanning team. We will try to fulfill your request(s) when your box arrives at our lab. Understanding the Impact We recognize that this might inconvenience our customers who have come to expect continuous service. Here’s why we believe this pause is vital: Rest and Recharge : Our employees return rejuvenated, ready to deliver exceptional service with renewed energy and creativity. Sustained Quality : A rested team means fewer errors and higher-quality interactions when our operations resume. Thank you for your understanding and patience during this period. This break is not just a benefit for our team but a commitment to delivering superior service to you in the future.

How does PhotoPanda keep prices low while being based in the US? First, we have a large window for scanning turnaround time. While most orders are done and shipped back within 15 business days, we quote up to 6 weeks for flexibility. Second, we ask that our customers do the preparation of their photos. Sorting and removing photos from albums and scrapbooks is a tedious task, but it allows us to keep our prices low. Lastly, our machines and scanning process are outfitted with the latest automation tech known to this industry. PhotoPanda contracts software engineers to build custom pipelines unique to PhotoPanda, ensuring the process is as streamlined as possible.

If the box you choose isn't the right size you can upgrade from your Order Status page or contact us and we will assist you. You only pay the difference in price, no fees or reshipping costs. Upgrades are only allowed if you have not sent in your photos yet.

Wondering how many photos you have? Here’s a simple trick to help you estimate. Neatly stack your photos of similar sizes in a tall tower. Measure the height of the stack using a ruler or tape measure (inches). Multiply the height of the stack by 60. For example, if your stack is 4 inches tall, you likely have around 240 photos (4 x 60 = 240). This method works best for standard 4x6 prints, but it can also give you a rough idea for other photo sizes. It’s quick, easy, and saves you the time of counting every single picture! If you have thousands of photos, it's best to create multiple different stacks. The math is the same; if you have 20 stacks 6 inches high, you have about 7,200 photos (6 x 60 x 20 = 7,200). When you’re ready to digitize your collection - just send us your photos—we’ll do all the work of counting for you. 😊

Your purchase is valid for one year or 365 days. After a year, the prepaid shipping label attached to your package will expire. We recommend printing new shipping labels after 11 months to ensure your package will be delivered quickly. Shipping label renewal can be done on your Order Status Page. After a year has elapsed we are not able to refund your order.

We support the  World Wide Fund for Nature (WWF)  and other organizations with monthly donations to preserve our planet’s ecosystems. At PhotoPanda, we take this same care, attention, and drive when preserving your photos. We want to continue to give back. PhotoPanda offers  10% discounts  to those who support others in the United States. If you or a family member are a part of the groups below, please help yourself to one of the codes. 10% Discount Codes Veterans or Active Military:  VETERAN Teachers:  TEACHER Police:  POLICE First Responders:  FIRSTRESPONDER Healthcare, veterinary, or elder care:  HEALTHCARE Terms We do not require verification for these discounts to be applied. At PhotoPanda, we believe most people in the world are honest and good-natured. Please only use a discount code that is relevant to you. Thank you.

We do not digitize VHS tapes, camcorder cassettes, negatives, 35mm slides, reel to reels, DVDs, CDs, film, nor transparencies. We recommend using ScanCafe , a company that does an excellent job with VHS and other media formats. As part of our collaboration, we’re excited to offer a 25% discount on their services using the code PANDA25 .

At PhotoPanda, many of us work from home across the US doing customer support and technology development. Our lab and main office is based in Temecula, California. According to our office lease, the dozens of heavy packages we accept every day necessitates a different mailing address. Please ensure you send your photos to our  Photo Mailing Address . Photo Mailing Address PhotoPanda 30777 Rancho California Rd #893520 Temecula, CA 92591 United States Other Scanning Services We aren't able to directly recommend any other scanning services, although if PhotoPanda is not right fit, we encourage you to see out a local print or scan shop to digitize your precious photos.

We serve anywhere within the 50 US States and the District of Colombia. Unfortunately, we are not able to get shipments in and out of US military addresses, US territories, or Canada.

Packages are occasionally misrouted during their journey. While it can be frustrating to see your package take a seemingly illogical path, it's important to remember that these situations are usually resolved within a few days, and packages always reach their intended destination. How to Track Your Package You can use your Order Status page, linked from all the emails we send, to find your package's tracking number and last location. Please feel free to contact us if you would like more information or if there is anything we can help resolve!

The package we have sent you is prepared with a free shipping label. We use this label throughout our process (not just in shipping) to keep track of your photos and to give you updates along the way.

We do not offer support by phone at this time. We are a small team and we find that email is the best way to keep track of all of our customer inquiries. We are working on a better solution for the future.

PhotoPanda is a US-based service specializing in bulk family photo scanning and digitizing. We provide a prepaid, insured package in which customers can fit as many photos as possible, which are then scanned and uploaded to a free USB flash drive and their Cloud Vault Backup. The original photos are returned free of charge. The service comes with a money-back guarantee. Photos are reverse-scanned for free, picking up handwritten notes and timestamps. Our experienced team includes digitizing technicians, marketing directors, support leads, logistics managers, and social media and advertising specialists. We contributes to environmental protection and use recyclable packaging. Contact Information Office: 400 Spectrum Center Drive, Suite 3400, Irvine, CA 92618. Photo mailing address: 28081 Marguerite Pkwy, #4709, Mission Viejo, CA 92690. Email: [email protected]. For all support questions and general inquiries you can: Reply to any of your order confirmation emails. Email us at  [email protected] . Use the Message Us button on our contact page or your order status page. Our customer support team is usually available Monday through Friday, 8AM to 3PM Pacific time. We do not offer support by phone at this time. We are a small team and we find that email is the best way to keep track of all of our customer inquiries. We are working on a better solution for the future.

We are currently running a 50% off site-wide sale on all scanning services. The prices listed on our website and help articles include this discount. This means you can enjoy our services at a great value without needing to apply any additional coupon codes.

At PhotoPanda, we understand how precious your photos are. That’s why we take every precaution to ensure they’re protected throughout the entire process. Here’s how we keep your memories safe: Secure Packaging Strong Sealing: We tape up every side of the box to make sure it stays securely closed during transit. Reinforced Boxes: Your photos are placed in double-walled smaller boxes for added durability and protection. Tracked and Insured Shipping Complete Tracking: Every package we handle is tracked from start to finish, so you can monitor its journey. Insured for Peace of Mind: We insure all shipments, guaranteeing you’re covered in the rare event of an issue. Expert Handling Easy Identification: Packages are equipped with multiple tracking labels, making it easy to identify who they belong to at every step. Professional Care: Our trained staff, with years of experience, handle your photos with the utmost care and respect. Your memories deserve the best care, and that’s what we provide every time. Have questions or concerns? Contact us anytime—we’re here to help!

We Cherish What's Important We believe the world is made a better place when we treasure what’s important. Our organization gives a portion of its operating revenue to charities like the WWF, Open Source Software foundations, and other causes supporting a brighter future. Our mission is to contribute more than we take. World Wildlife Fund (WWF). World Wildlife Fund works in nearly 100 countries to tackle the most pressing issues at the intersection of nature, people, and climate. They collaborate with local communities to conserve the natural resources we all depend on and build a future in which people and nature thrive. Together with partners at all levels, they transform markets and policies toward sustainability, tackle the threats driving the climate crisis, and protect and restore wildlife and their habitats. Free Open Source Software Organizations 1. Mozilla > We are committed to an internet that promotes civil discourse, human dignity, and individual expression. > - Mozilla Foundation 2. FDroid (OpenCollective) F-Droid is a robot with a passion for Free and Open Source Software (FOSS) on the Android platform. On this site you’ll find a repository of FOSS apps, along with an Android client to perform installations and updates, news, reviews, and other features covering all things Android and software-freedom related. 3. Github Open Source Libraries Everyone should be able to afford to contribute to open source. Help make open source a viable, lucrative career path for people to create and contribute to our digital infrastructure. Sponsor the open source software your team has built its business on. Fund the projects that make up your software supply chain to improve its performance, reliability, and stability."

We support the World Wide Fund for Nature (WWF) and other organizations preserving our planet's ecosystems. At PhotoPanda, we take this same care, attention, and drive when preserving your photos. We want to continue to give back. PhotoPanda offers 10% discounts to those who support others in the United States. If you or a family member are a part of the groups below, please help yourself to one of the codes. 10% Discount Codes Veterans or Active Military:  VETERAN Teachers:  TEACHER Police:  POLICE First Responders:  FIRSTRESPONDER Healthcare, veterinary, or elder care:  HEALTHCARE Terms We do not require verification for these discounts to be applied. At PhotoPanda, we believe most people in the world are honest and good-natured. Please only use a discount code that is relevant to you. Thank you.

Scheduling a pickup from your home is a safe and convenient way to mail your photos to our lab. Pickups are free with every PhotoPanda service and are carried by the USPS. Your package must be taped shut and the prepaid shipping label must be left uncovered. Scheduling Steps Go to the USPS Pickup Website . We recommend logging in if you have an account. Otherwise, enter the physical address where you'd like the pickup. Press " Check Availability ". Select where you will leave your photo box. You can leave the box on your porch, or request to hand the box to your mail carrier directly. Select " Pick up during regular mail delivery. ". Choose any future date in the calendar, even the next business day. Under " How many packages are we picking up ?", put the number of boxes you've prepared into the Returns box. Put the total estimated weight. If you're unsure, please put down your best guess. Check the "These package(s) do not contain any Hazardous Materials or Dangerous Goods" box and the "Terms and Conditions" box. Press Schedule a Pickup. You should get an email confirming the details of your pickup. On the morning of your pickup, be sure your photo box(es) are placed where you selected. You will also get a confirmation email when your box is picked up and when we see it coming to our lab.

At PhotoPanda, many of us work from home doing customer support and technology development. According to our office lease, the dozens of heavy packages we accept every day necessitates a different mailing address. Please ensure you send your photos to our  Photo Mailing Address . Photo Mailing Address PhotoPanda 30777 Rancho California Rd #893520 Temecula, CA 92591 United States

We are moving from Mission Viejo, CA to Temecula, CA (just a few miles away!). Photos sent to our old address will automatically be re-routed to our new facility. This is completely normal and expected, these packages typically arrive a few days later.

PhotoPanda gift certificates are a great way to give your loved ones a unique, personalized gift. They're perfect for birthdays, anniversaries, and other special occasions. Each gift certificate is issued as a unique code that can be used on  any one purchase . Gift certificates are delivered to your email address, ready to use immediately. It will never expire and is eligible for a refund for up to 1 year.